GIOARN

    GIOARN SHIPPING & RETURN POLICY

    SHIPPING

    Each GIOARN piece is carefully prepared and dispatched via fully insured courier service with signature verification required upon delivery. Shipping rates are customized based on the weight, value, and destination of your order. For a personalized shipping quote, please reach out to us through info@GioArn.com

    We regret that we cannot be held liable for unforeseen delays resulting from inclement weather, carrier circumstances, or events beyond our control.

    RETURNS (online)

    We stand behind every piece we create. Should you wish to return your purchase, we offer a thoughtful 5 day window from delivery. The return process unfolds in two phases: you have 3 days to notify us of your intention to return, followed by another 2 days from receipt of your return label to ship the item back to our atelier.

    For your return to be accepted, your piece must arrive in its original, pristine condition—unworn, unaltered, and in all original packaging, accompanied by your proof of purchase or receipt. Upon inspection and receipt, we will process your refund to the original payment method, less a 3% processing fee and the cost of return shipping. Please note that your initial shipping charge is retained.

    To initiate a return, please contact immediately via email info@GioArn.com We will provide detailed instructions and a return label. We are unable to accept returns that have not been previously authorized.

    RETURNS (In-Person)

    For purchases made in person, we offer a 7-day return window. Please coordinate your return directly by contacting us through our Contact page. Refunds will be processed to your original payment method following inspection and approval of item condition in its original form.

    DAMAGES

    Should your piece arrive damaged or fail to meet your expectations, please notify us within 5 days of receipt. We will require photographic documentation to file a claim with our carrier and expedite a resolution. GIOARN is not responsible for any damages reported after 5 days of package delivery.

    NON-RETURNABLE ITEMS

    We are unable to accept returns on the following:

    • Resized or altered pieces
    • Custom commissions and bespoke orders
    • Engraved or personalized items

    Please contact us if you have any questions regarding a specific piece.

    RETURN GUIDELINES

    • Return shipping quotes must be accepted within 3 days of issuance (weekends included)
    • Items must be returned within 2 business days of label receipt (including weekends)
    • We strongly recommend utilizing an insured courier service with signature confirmation to protect your return as GIOARN is not responsible for any loss, delays or damages incurred during transit.

    We appreciate your patronage of GIOARN Fine Jewelry